COSTA NORTE LNG TERMINAL

Main Infrastructure

Storage: LNG cryogenic tank with a maximum operational capacity of 180,000 m³, certified according to the current Maximum Operational Capacity Report.
LNG Jetty: Equipped to receive and operate vessels ranging from 3,000 m³ (small scale) to 180,000 m³ (large scale), ensuring flexibility and efficiency in every operation.
Truck Loading Area: Two dedicated bays for the safe and fast loading of tanker trucks and/or ISO containers.
Strategic Interconnections: Direct connection to the Atlantic Natural Gas Combined Cycle Power Plant and to Generadora Gatún, optimizing energy supply.
Measurement and Quality: Fiscal and custody measurement systems, with quality control in compliance with international specifications and the regulations of the National Secretariat of Energy (SNE).

Terminal Operation
Our terminal is designed to operate continuously and reliably: vessel reception and unloading, storage, truck loading, and emergency response, 24 hours a day, 7 days a week, 365 days a year (24/7/365). Operations only stop for scheduled maintenance or force majeure events, with prior notice. (Official Panama Time, UTC−5).
Administrative and Commercial Service
Our administrative team is available Monday to Friday, from 08:00 to 15:00 (UTC−5), except on national holidays. Requests received outside this schedule will be processed on the next business day.
Safety and Environment
We operate under the best international practices — including NFPA 59A and other applicable standards — with a current Contingency Plan and periodic training alongside authorities, ensuring the safety of people, operations, and the environment.

LNG Storage: Contract-based capacity, with world-class safety and efficiency standards.
Marine Operations: Reception, unloading, and loading of vessels of different scales.
Land Loading: Tank truck and/or ISO tank loading service, with fast and safe processes.
Regasification and Dedicated Delivery: LNG vaporization and exclusive supply to Gas Natural del Atlántico (GANA) and Generadora Gatún, ensuring product quality and custody measurement in compliance with current regulations.
Dedicated Pipeline Transportation: Gas movement exclusively through the interconnection sections Terminal ↔ GANA and Terminal ↔ Generadora Gatún.

To operate at our terminal, the following requirements must be met:

Free Zone User Permit granted by the National Secretariat of Energy (SNE).
Strict compliance with all applicable regulations: customs, sanitary, environmental, maritime, industrial safety, among others.
Acceptance of the Standardized Use Agreement and the Terminal’s Operating Procedures.
Provision of financial guarantees (when applicable), under clear, transparent, proportionate-to-risk, and non-discriminatory criteria.

Stage 1 – Registration

Contact Costa Norte LNG Terminal’s commercial team to establish the basis for the required service.
Provide proof of required permits and their processing (as applicable).
Accept the terms of the Standardized Use Agreement.

Stage 2 – Capacity Request

Indicate the required service(s), volumes, time windows, product(s), and expected duration.
For public bidding processes for long-term (more than 6 months) electricity supply contracts, the Terminal may launch a public process for the allocation of remaining LNG facility capacity. In such a case, evaluation criteria, schedule, prerequisites, and bid formats will be published in due time.

Stage 3 – Evaluation and Award

The Terminal evaluates requests and offers in accordance with the principles established in the process terms and current operational constraints.
In the case of a public process, the award — full or partial — will be communicated along with applicable commercial conditions.

Stage 4 – Contracting and Guarantees

Execution of the Standardized Use Agreement (or addendum), including: contracted services, capacity, duration, itemized tariffs, financial guarantees (if applicable), assignment conditions, and operating procedures.
Submission of guarantees and other precedent conditions.

Stage 5 – Scheduling and Nominations

Users submit nominations (logistical scheduling) within the established windows (truck loading, berthing, etc.).
The Terminal confirms slots, with the right to request changes to nominations if operational changes occur.
In case of restrictions or force majeure events, prioritization and rescheduling protocols established in contracts and procedures will apply.

Maintenance and Outages: Annual program communicated in advance; notification and rescheduling mechanisms in place.
Safety and Emergencies: Implementation of the Contingency Plan; drills; coordination with authorities.
Billing and Payments: Rules for cut-off dates and invoice issuance, payment methods, guarantees, prepayments, and adjustments.
Confidentiality and Fair Competition: Protection of users’ sensitive information and compliance with competition regulations.

Complaints, Inquiries, and Dispute Resolution

Complaints and Inquiries Channel: cono.lng@aes.com
Escalation: Internal procedure, and if disagreement persists, mechanisms provided in the contract and applicable regulations.